Office Services And Techniques Section Department / Call Center Services Program

Promotion

 

The Call Center Services department is one of the important two-year departments that continues to be important day by day. The employment opportunities of this department, which has just started to give its first graduates, are considered to be quite extensive today. Students who have graduated from the department must have high persuasiveness and also high communication power. In addition, it is necessary that there are people who know and use electronic devices very well, who love them and who have proper speaking style. The purpose of the program; developing rapidly in Turkey and contribute to the development of the call center industry is growing, develop and operate the domain, and to expand, he has gained the necessary experience, convinced that high ability, communication skills is high, is to train qualified workforce.

 

Job Opportunities and Future

 

Graduates of this department can work within the call centers of all institutions and organizations and companies in the private sector. They can work as civil servants in institutions such as public safety, health, and universities. They can find a place in the call centers of all banks belonging to the state and the private sector, and they can start work in other places related to their field. To be able to work as a civil servant in a state institution, you must be successful by entering the KPSS exam. The progressive development of call center systems and the prediction that more than one hundred thousand people will become more concentrated in this area in the next few years increase the popularity of this section.

 

What Does Graduates Do?

 

Students who graduated from the Call Center Services Program, in line with the qualifications they have gained; they can take part in call centers in all public and private sectors and organizations. developing rapidly in Turkey and to help the development of the growing call center industry, to expand the activities and domains has gained sufficient experience, persuasion is high, communication skills is high, there is a need for qualified labor.

 

Objectives

 

Call Center Services Associate Degree Program is to train human resources that foster basic principles, processes and management of the call center sector, establish effective communication and create customer loyalty.

 

Parallel to the development of the call center sector in our country, the need for qualified personnel also increases. For this reason, it is aimed to provide employment opportunities in the sector through distance education to those who are interested in the sector and want to specialize in this field by training.

 

Graduation Conditions

 

Students who have taken 120 ECTS credits in the Call Center Services Associate Degree Program and have successfully completed all the courses, who do not have FF, YZ, DZ, who have a GPA of at least 2.00 and who fulfill other requirements can graduate. No undergraduate credit can be graduated from these credits.

 

Students who fulfill the graduation requirements in the Call Center Services Associate Degree Program receive the "Open Education Faculty Call Center Services Associate Degree Program Diploma".

 

Vertical Transfer Opportunities

 

Graduates of the Call Center Services Associate Degree Program, Faculty of Economics and Business Administration who teach according to the open education system of Anadolu University;

 

Economy

Labor Economics and Industrial Relations

Public administration

Finance

International relations

operating

Hospitality Management

They have the opportunity to transfer to the 5th semester of undergraduate programs without exam.

 

Students who graduate from this program, 4 years of formal education, Public Relations and Advertising, Public Relations and Publicity, Communication, Communication Sciences, Communication Arts, Human Resources, Human Resources Management, Business, Business Information Management, Logistics Management, Media and Communication In order to make vertical transfer to departments such as Media and Communication Systems, Advertising and Public Relations, New Media, Technology and Information Management, Management Information Systems, they have to take the Vertical Transfer Exam (DGS) by OSYM.

 

Job opportunities

 

Upon successful completion of the Call Center Services Associate Degree Program, graduates will gain competence in many subjects related to sectors such as call center management, customer relations management, consumer behavior, and they will have basic competencies of call center employees. Graduates can be employed at all customer contact points, especially call centers, which is a rapidly developing sector in our country.